It’s important to us that your bike is always in good condition, and that you remain completely satisfied with it. However, if issues should arise, in addition to the legal warranty you have, we also offer a 5-year guarantee on our frames, Hagen Cargo Bikes engineered components and forks from the date of purchase
Warranty
2 years from the date of delivery
Independent of owner
Only for material and processing defects that already existed on the delivery
We pay costs for rebuilding, shipping and customs (if applicable)
Guarantee
5 years from the date of purchase
Only for the first owner
Only for material and processing defects that already existed on the delivery
On all Hagen Cargo Bikes manufactured parts (frame, bike fork, etc.)
Rebuilding, shipping and customs (if applicable) are paid for by the owner
8 week delivery
Locally produced
Free returns
5 year warranty
