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After cleaning your bike, remember to re-apply lubrication to the chain with a decent dry lube (do not apply lubrication to a belt-driven bicycle). Finally, please resist using pressure washers on your bike. Not because of the electrics, but high-pressure water can push factory grease from the internal bearings leaving them dry for the next ride. Your bike is your friend, give it some love as regularly as possible.
Your Hagen electric cargo bike is expected to handle this without any issues. Having said that, we do recommend that you avoid submerging your Hagen E-cargo bike completely. If you happen to find yourself in the lake with your bike, allow the bicycle to dry off before turning back on and returning to the trail.
This is common behavior. The bikes have an IoT module inside with its own battery. The IoT module is connected to the internet via SIM-card and consuming energy. If the bike is used regularly, the IoT charges itself from the bike’s main battery. If the bike is not used or only used for very short rides, then the IoT module will power on the bike to charge the IoT’s battery. So it’s nothing to worry about and does not occur when using the bike daily.
The electrical components of the eBike are weather-sealed and do not require further servicing once our team finishes the bike.
We will happily support you outside of any warranty period if you are the original owner of the Hagen Cargo Bike. You can always give us a call or drop an email. Warranty doesn’t cover bulbs, brake pads, cables, hoses, bearings, tyres, tubes, chains, sprockets, hangers and other items generally regarded as consumables. Please also be aware that second-hand bikes aren’t covered by warranties that rest with the original purchaser.
One size fit all (53 cm) – for riders from 165 cm and upwards. Perfect for sharing the bicycle with the whole family.
Large (57 cm) – for riders from 180 cm and upwards. The same geometry as the 53 cm frame only with visually larger and slightly stiffer for taller riders. Other sizes and custom geometries are available on request.
Most often, the problem occurs when the front headset has come a bit loose. It can be very easily fixed by:
The frame number is engraved to the small triangle where the frame meets the cargo area.