{"id":3310,"date":"2024-08-08T15:38:25","date_gmt":"2024-08-08T15:38:25","guid":{"rendered":"https:\/\/staging.hagenbikes.com\/politique-de-remboursement\/"},"modified":"2025-12-22T21:52:24","modified_gmt":"2025-12-22T21:52:24","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/hagenbikes.com\/fr\/policies\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3310\" class=\"elementor elementor-3310 elementor-1386\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3d952b e-flex e-con-boxed e-con e-parent\" data-id=\"d3d952b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9156f79 elementor-widget elementor-widget-heading\" data-id=\"9156f79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><div><span style=\"font-family: var( --e-global-typography-primary-font-family ), Sans-serif;font-size: 1.875rem;font-style: inherit;font-weight: var( --e-global-typography-primary-font-weight );background-color: var(--ast-global-color-5)\">Politique de retour<\/span><span style=\"font-family: var( --e-global-typography-primary-font-family ), Sans-serif;font-size: 1.875rem;font-style: inherit;font-weight: var( --e-global-typography-primary-font-weight );background-color: var(--ast-global-color-5)\"><\/span><br><\/div><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05426ba elementor-widget elementor-widget-text-editor\" data-id=\"05426ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Nous voulons que vous aimiez votre v\u00e9lo Hagen. Cependant, nous comprenons que parfois, les choses ne se passent pas comme pr\u00e9vu. Nous avons une\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">politique de retour de 14 jours<\/span><\/strong><span class=\"ng-star-inserted\">, ce qui signifie que vous avez 14 jours apr\u00e8s la r\u00e9ception de votre v\u00e9lo ou accessoire pour demander un retour.<\/span><\/p><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Qui est \u00e9ligible ?<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">Cette politique de retour et le droit de r\u00e9tractation de 14 jours s&rsquo;appliquent\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">exclusivement aux particuliers<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0r\u00e9sidant au sein de l&rsquo;Union europ\u00e9enne.<\/span><\/p><ul class=\"ng-star-inserted\"><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Entreprises et entit\u00e9s commerciales :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Les achats effectu\u00e9s par des entreprises, des ONG ou pour un usage commercial (transactions B2B) ne sont\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">pas \u00e9ligibles<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0\u00e0 la politique de retour de 14 jours.<\/span><\/p><\/li><\/ul><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">\u00c9ligibilit\u00e9 aux retours<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre dans le\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">m\u00eame \u00e9tat que celui dans lequel vous l&rsquo;avez re\u00e7u<\/span><\/strong><span class=\"ng-star-inserted\">.<\/span><\/p><ul class=\"ng-star-inserted\"><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">V\u00e9los :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Doivent \u00eatre propres, exempts de rayures\/dommages et ne pr\u00e9senter aucun signe d&rsquo;usure sur les pneus ou la transmission.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Accessoires et pi\u00e8ces :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Doivent \u00eatre inutilis\u00e9s, non install\u00e9s et dans leur emballage d&rsquo;origine avec toutes les \u00e9tiquettes et le mat\u00e9riel inclus.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Emballage :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Vous devez disposer de la\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">palette<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0et des mat\u00e9riaux d&#8217;emballage d&rsquo;origine. Les v\u00e9los cargo n\u00e9cessitent un emballage sp\u00e9cialis\u00e9 pour \u00e9viter les dommages pendant le transport ; nous ne pouvons pas accepter les retours qui ne sont pas solidement emball\u00e9s.<\/span><\/p><\/li><\/ul><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Articles non retournables et exceptions<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">Certains types d&rsquo;articles ne peuvent pas \u00eatre retourn\u00e9s en raison de leur nature personnalis\u00e9e :<\/span><\/p><ul class=\"ng-star-inserted\"><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Fabrications sur mesure :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Les v\u00e9los command\u00e9s avec une couleur personnalis\u00e9e (toute couleur RAL hors de nos options de stock standard) ou des modifications de cadre personnalis\u00e9es sont fabriqu\u00e9s \u00e0 la commande et ne peuvent pas \u00eatre retourn\u00e9s.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Commandes sp\u00e9ciales :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Composants hors stock ou pi\u00e8ces sp\u00e9cifiques command\u00e9s sp\u00e9cialement pour votre montage.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Articles en solde et cartes-cadeaux :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Malheureusement, nous ne pouvons pas accepter les retours sur les articles sold\u00e9s ou les cartes-cadeaux.<\/span><\/p><\/li><\/ul><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Exp\u00e9dition de retour et co\u00fbts<\/span><\/strong><\/p><ul class=\"ng-star-inserted\"><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Petits accessoires :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Pour les petits articles (par exemple, antivols, \u00e9clairages, textiles), nous pouvons fournir une \u00e9tiquette de retour, dont le co\u00fbt peut \u00eatre d\u00e9duit de votre remboursement.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">V\u00e9los cargo :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Veuillez noter que le retour d&rsquo;un v\u00e9lo cargo est un d\u00e9fi logistique.\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Vous \u00eates responsable des frais d&rsquo;exp\u00e9dition de retour.<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0En raison de la taille et du poids de la caisse\/palette, le transport de fret peut \u00eatre co\u00fbteux. Nous pouvons vous aider \u00e0 organiser la logistique avec nos partenaires de transport, mais le co\u00fbt sera d\u00e9duit de votre remboursement final.<\/span><\/p><\/li><\/ul><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Comment initier un retour<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">Pour commencer un retour, contactez-nous \u00e0\u00a0<\/span><strong class=\"ng-star-inserted\"><a class=\"ng-star-inserted\" href=\"https:\/\/www.google.com\/url?sa=E&amp;q=mailto%3Ainfo%40hagenbikes.com\" target=\"_blank\" rel=\"noopener\"><span class=\"ng-star-inserted\">info@hagenbikes.com<\/span><\/a><\/strong><span class=\"ng-star-inserted\">\u00a0avec votre num\u00e9ro de commande et des photos de l&rsquo;\u00e9tat de l&rsquo;article.<\/span><\/p><p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Si votre retour est accept\u00e9, nous vous enverrons des instructions sur comment et o\u00f9 envoyer votre colis.<\/span><\/p><p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Les articles renvoy\u00e9s sans demande de retour pr\u00e9alable ne seront pas accept\u00e9s.<\/span><\/p><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Dommages et probl\u00e8mes de transport<\/span><\/strong><br class=\"ng-star-inserted\" \/><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Veuillez inspecter votre commande imm\u00e9diatement \u00e0 la r\u00e9ception.<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">Les v\u00e9los cargo sont des exp\u00e9ditions de fret volumineuses. Si le v\u00e9lo semble endommag\u00e9 \u00e0 la livraison, veuillez le\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">noter sur le bon de livraison du transporteur<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0avant de signer.<\/span><\/p><p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Si l&rsquo;article est d\u00e9fectueux, endommag\u00e9 ou si vous avez re\u00e7u le mauvais article, contactez-nous imm\u00e9diatement \u00e0\u00a0<\/span><strong class=\"ng-star-inserted\"><a class=\"ng-star-inserted\" href=\"https:\/\/www.google.com\/url?sa=E&amp;q=mailto%3Ainfo%40hagenbikes.com\" target=\"_blank\" rel=\"noopener\"><span class=\"ng-star-inserted\">info@hagenbikes.com<\/span><\/a><\/strong><span class=\"ng-star-inserted\">\u00a0avec des photos des dommages et de l&#8217;emballage afin que nous puissions \u00e9valuer le probl\u00e8me et y rem\u00e9dier.<\/span><\/p><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">\u00c9changes<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">Le moyen le plus rapide de vous assurer d&rsquo;obtenir ce que vous voulez est de retourner l&rsquo;article que vous avez, et une fois le retour accept\u00e9, d&rsquo;effectuer un achat s\u00e9par\u00e9 pour le nouvel article.<\/span><\/p><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Remboursements<\/span><\/strong><br class=\"ng-star-inserted\" \/><span class=\"ng-star-inserted\">Nous vous informerons une fois que nous aurons re\u00e7u et inspect\u00e9 votre retour.<\/span><\/p><ul class=\"ng-star-inserted\"><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Inspection :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Nous v\u00e9rifierons les dommages cosm\u00e9tiques, l&rsquo;usure et (pour les v\u00e9los \u00e9lectriques) les donn\u00e9es d&rsquo;utilisation du syst\u00e8me.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Approbation :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Si approuv\u00e9, vous serez automatiquement rembours\u00e9 sur votre mode de paiement d&rsquo;origine. N&rsquo;oubliez pas que le traitement et l&rsquo;affichage du remboursement par votre banque ou soci\u00e9t\u00e9 de carte de cr\u00e9dit peuvent prendre un certain temps.<\/span><\/p><\/li><li class=\"ng-star-inserted\"><p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Frais de remise en stock :<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0Si l&rsquo;article est retourn\u00e9 sans l&#8217;emballage d&rsquo;origine ou n\u00e9cessite un nettoyage\/r\u00e9paration pour \u00eatre revendable, des frais de remise en stock peuvent \u00eatre d\u00e9duits de votre remboursement.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de retour Nous voulons que vous aimiez votre v\u00e9lo Hagen. Cependant, nous comprenons que parfois, les choses ne se [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3440,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3310","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hagenbikes.com\/fr\/wp-json\/wp\/v2\/pages\/3310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hagenbikes.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hagenbikes.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hagenbikes.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hagenbikes.com\/fr\/wp-json\/wp\/v2\/comments?post=3310"}],"version-history":[{"count":4,"href":"https:\/\/hagenbikes.com\/fr\/wp-json\/wp\/v2\/pages\/3310\/revisions"}],"predecessor-version":[{"id":5628,"href":"https:\/\/hagenbikes.com\/fr\/wp-json\/wp\/v2\/pages\/3310\/revisions\/5628"}],"up":[{"embeddable":true,"href":"https:\/\/hagenbikes.com\/fr\/wp-json\/wp\/v2\/pages\/3440"}],"wp:attachment":[{"href":"https:\/\/hagenbikes.com\/fr\/wp-json\/wp\/v2\/media?parent=3310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}